Aphelion™ Warranty and Maintenance
Aphelion™ comes with a 12 month warranty provided at no charge. This
warranty includes support, bug fixes and work-arounds, and any maintenance
or enhancement releases made during the warranty period for licensed
software.
After the first year, a maintenance agreement is provided for a yearly fee.
It includes the following services:
- Technical Assistance - Provided by telephone or email for problems
encountered in the functioning of the Aphelion™ Software product. Technical
assistance is provided from 9:00 A.M. to 6:00 P.M., Monday through Friday,
except on holidays. Send email to: support@adcis.net. This
assistance is provided by a team of high-level engineers especially trained on the
Aphelion™ product.
- Error Correction - Provides correction of errors resulting from the
Aphelion™ software not meeting the Software On-Line Documentation. For
easily fixed problems, software patches will be provided. For more serious
problems, requiring a new software release, work-arounds will be given to
the Customer.
- Updates - Provides modifications to improve the functioning and/or the
performance of the Aphelion™ software or to correct problems. Such
modifications are usually incorporated into a new release with a change in
the second digit or letter of the version number. Such updates will be
given to Maintenance Customers at no charge after such release is made
available to new Customers. Availability of updates will be posted on the
ADCIS Web site.
- Upgrades - Provides major enhancements to the functionality or performance
of the Software. Such enhancements are usually incorporated into a new
release with a change in the first digit of the version number. Such
upgrades will be made available to Maintenance Customers for an added fee,
but discounted from the price to new customers.
- Problem Reporting - In order to help the Support staff diagnose Customer
reported problem, the Customer shall, upon request, provide ADCIS with
written reports about the problem, including description of abnormal
conditions, the context in which the problem occurs, and any other useful
information or data.
To contact the Aphelion™ Technical Support Team, please follow these
instructions: