Aphelion Warranty and Support
Aphelion comes with a 12-month warranty provided at no charge. This warranty includes support, bug fixes, and work-arounds, and any maintenance or enhancement releases made during the warranty period for licensed software.
After the first year, a maintenance agreement is provided for a yearly fee. It includes the following services:
- Technical Assistance - Provided by email or telephone for problems encountered in the functioning of
the Aphelion Software product. Technical assistance is provided from 9:00 A.M. to 6:00 P.M., GMT + 1, Monday
through Friday, except on holidays. Send email to: support@adcis.net.
This assistance is provided by a team of high-level engineers especially trained on the Aphelion product.
- Error Correction - Provides correction of errors resulting from the Aphelion software not meeting the
Software On-Line Documentation. For easily fixed problems, software patches will be provided. For more serious
problems, requiring a new software release, work-arounds will be given to the Customer.
- Updates - Provides modifications to improve the functioning and/or the performance of the Aphelion
software or to correct problems. Such modifications are usually incorporated into a new release with a change
in the second digit or letter of the version number. Such updates will be given to Maintenance Customers
at no charge after such release is made available to new Customers. Availability of updates will be posted
on the ADCIS Web site.
- Upgrades - Provides major enhancements to the functionality or performance of the Software.
Such enhancements are usually incorporated into a new release with a change in the first digit of the version
number. Such upgrades will be made available to Maintenance Customers for an added fee, but discounted from
the price to new customers.
- Problem Reporting - In order to help the Support staff diagnose Customer reported problem, the Customer
shall, upon request, provide ADCIS with written reports about the problem, including description of abnormal
conditions, the context in which the problem occurs, and any other useful information or data. The Bug Report
function of the Aphelion Help menu will help you to generate the report with these information.
The Aphelion Technical Support Team can be contacted at the following numbers:
- Telephone: 33-(0)2-31-06-23-00
- Fax: 33-(0)2-31-06-23-09
- Email: support@adcis.net